{"id":19240,"date":"2026-03-27T23:11:32","date_gmt":"2026-03-27T23:11:32","guid":{"rendered":"https:\/\/oktopayments.com\/latam\/?page_id=19240"},"modified":"2026-04-06T19:39:34","modified_gmt":"2026-04-06T19:39:34","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/oktopayments.com\/latam\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Last updated: 02.04.2026<\/p>


<\/p>

Data protection is of high importance for OKTOPAY LIMITED. We are committed to ensuring transparency in how we process and protect your personal data.<\/p>


<\/p>

1. Data Controller<\/p>

OKTOPAY LIMITED, registered E-Money Distributor of Sureswipe E.M.I. PLC, acts as the data controller for the processing of your personal data under applicable law.<\/p>


<\/p>

OKTOPAY LIMITED<\/p>

Address: 16, John Kennedy Ave, 2nd Floor, NIVIAN COURT, 1087, Nicosia, Cyprus<\/p>

Company registration number: HE400907<\/p>

Contact: dpo@oktopay.eu<\/p>


<\/p>

2. Legal Framework<\/p>

Your personal data is processed in accordance with:<\/p>

Regulation (EU) 2016\/679 (GDPR) <\/p>

Applicable local data protection and financial services laws <\/p>


<\/p>

3. Data Storage and International Transfers<\/p>

Your personal data is generally stored within the European Economic Area (EEA).<\/p>


<\/p>

Where transfers outside the EEA are necessary, we ensure appropriate safeguards are in place, such as:<\/p>

EU Standard Contractual Clauses (SCCs), or <\/p>

Other lawful transfer mechanisms under GDPR <\/p>


<\/p>

4. Your Rights<\/p>

You have the following rights under applicable data protection laws:<\/p>


<\/p>

Access \u2013 obtain confirmation and a copy of your data <\/p>

Rectification \u2013 correct inaccurate or incomplete data <\/p>

Erasure \u2013 request deletion where applicable <\/p>

Restriction \u2013 limit processing under certain conditions <\/p>

Portability \u2013 receive your data in a structured format <\/p>

Objection \u2013 object to processing based on legitimate interest <\/p>

Withdraw consent \u2013 where processing is based on consent <\/p>

Complaint \u2013 lodge a complaint with a supervisory authority <\/p>


<\/p>

To exercise your rights, contact: dpo@oktopay.eu<\/p>


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5. Updates to this Policy<\/p>

We may update this Privacy Policy from time to time. The latest version will always be available on our websites.<\/p>


<\/p>

6. Account Creation, Card Issuance and Services<\/p>

Why we process your data<\/p>

To:<\/p>

Create and manage your OKTO account <\/p>

Issue and deliver your OKTO card <\/p>

Provide payment services <\/p>

Verify identity (including age verification) <\/p>

Categories of data<\/p>

We may process:<\/p>


<\/p>

Identification data (e.g., name, ID, date of birth) <\/p>

Contact data (e.g., email, address, phone) <\/p>

Account credentials <\/p>

Financial and transactional data <\/p>

Card-related data <\/p>

Device permissions data (location, contacts \u2014 where enabled) <\/p>


<\/p>

Legal basis<\/p>

Contract performance <\/p>

Legal obligations <\/p>

Legitimate interests (e.g., service improvement, fraud prevention) <\/p>


<\/p>

Data sharing<\/p>

We may share your data with:<\/p>

Service providers (e.g., cloud, KYC, payments, delivery) <\/p>

Merchants (where relevant to transactions) <\/p>

Professional advisors <\/p>

All third parties process data under appropriate safeguards.<\/p>


<\/p>

Retention<\/p>

Account data: duration of relationship + 5 years <\/p>

Tax data: up to 10 years <\/p>

Longer where required by law or legal claims <\/p>


<\/p>

7. AML Compliance<\/p>

We process personal data to comply with anti-money laundering and counter-terrorism financing obligations.<\/p>


<\/p>

This may include:<\/p>

Identity verification <\/p>

Transaction monitoring <\/p>

Screening against sanctions\/PEP lists <\/p>


<\/p>

Data may be shared with:<\/p>

Verification providers <\/p>

Competent authorities <\/p>


<\/p>

Legal basis: legal obligation<\/p>


<\/p>

8. Direct Marketing<\/p>

We may send marketing communications where you have provided consent.<\/p>

You can withdraw consent at any time <\/p>

Opt-out available in all communications <\/p>


<\/p>

Retention: until consent is withdrawn<\/p>


<\/p>

9. Customer Service<\/p>

We process your data to:<\/p>

Handle requests, complaints, and support <\/p>


<\/p>

Legal basis:<\/p>

Contract or legitimate interest <\/p>


<\/p>

Retention: 5 years after resolution<\/p>


<\/p>

10. Fraud Prevention<\/p>

We process data to:<\/p>

Detect and prevent fraud and misuse <\/p>


<\/p>

Legal basis: legitimate interest<\/p>

Data may be shared with:<\/p>

Authorities <\/p>

Insurers <\/p>

Legal advisors <\/p>


<\/p>

11. Cookies<\/p>

We use cookies to improve user experience and analyze usage.<\/p>

Types of cookies include:<\/p>

Performance cookies (analytics) <\/p>

Functionality cookies (preferences) <\/p>

You can manage cookie preferences through your browser settings.<\/p>


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Privacy Policy Last updated: 02.04.2026 Data protection is of high importance for OKTOPAY LIMITED. We are committed to ensuring transparency in how we process and protect your personal data. 1. Data Controller OKTOPAY LIMITED, registered E-Money Distributor of Sureswipe E.M.I. PLC, acts as the data controller for the processing of your personal data under applicable […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"class_list":["post-19240","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPrivacy policy | OKTO PAYMENTS<\/title>\n<meta name=\"description\" content=\"Read the Privacy Policy to understand how OKTO PAYMENTS collects, processes and protects your personal data and your rights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oktopayments.com\/latam\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" 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